Loss ratio
Loss ratio is the ratio of claims paid and reserved to premium earned over a period, expressed as a percentage, and is the primary measure of whether a book of business is priced adequately.
An MGA's relationship with its carrier partners depends on loss ratio. Sustained poor performance risks the delegated authority itself, so the accuracy of the data underpinning pricing decisions is not merely an efficiency question.
This connects directly to intake quality. A loss run row that is missed during manual re-keying understates historical losses, which understates the price, which shows up later as deterioration in the loss ratio. The error is invisible at the point it is made and expensive by the time it is visible.
Auditability matters for the same reason: when a book underperforms, being able to trace a rated value back to the exact document and page it came from is what makes a root-cause review possible.
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