Terms of Service

Last updated: 16 August 2026

1. Agreement

These terms govern your use of this website and, absent a signed services agreement, the RM Assistant platform. Where a customer has executed a services agreement, that agreement together with the data processing agreement governs their use of the platform and prevails over these terms to the extent of any conflict.

2. The service

RM Assistantprovides software that ingests insurance submission documents, classifies and extracts data from them, presents that data for human review, and delivers approved structured records to a customer's system of record.

The service is an assistive tool, not an underwriting decision-maker. Extracted data is presented with confidence indicators for human review, and the customer is responsible for reviewing and approving data before relying on it. Nothing produced by the platform constitutes insurance, underwriting, legal or professional advice, and the platform does not bind coverage or make coverage determinations.

3. Accounts and access

Customers are responsible for maintaining the confidentiality of credentials, for the activity of their users, and for promptly notifying us of any unauthorised access. We may suspend access where necessary to protect the platform, other customers, or to comply with law.

4. Customer data and ownership

Customers retain all rights in the documents they submit and in the structured records produced from them. We claim no ownership of customer data. We use it only to provide the service, as described in the privacy policy and the data processing agreement, and we do not use it to train shared or general-purpose AI models or pool it across customers.

Customers grant us a limited licence to host, process and transmit their data solely to operate and support the service.

5. Acceptable use

You agree not to:

• submit data you lack the right or lawful basis to submit;
• attempt to gain unauthorised access to the platform or another tenant's data;
• probe, scan, load-test or otherwise interfere with the platform's integrity or availability without written authorisation;
• reverse engineer the platform except to the extent that restriction is unenforceable;
• resell or provide the service to third parties except as expressly agreed;
• use the service in violation of applicable law or insurance regulation.

6. Fees

Platform fees, billing frequency and volume commitments are set out in the applicable order form or services agreement. Fees are exclusive of taxes. Amounts unpaid past their due date may result in suspension after notice.

7. Third-party systems

The platform integrates with third-party policy administration systems and data sources. We are not responsible for the availability, accuracy or acts of those systems. Customers are responsible for maintaining their own entitlements and credentials for them.

8. Confidentiality

Each party will protect the other's confidential information with at least reasonable care and use it only for purposes of the agreement, excluding information that is public, independently developed, or lawfully received from a third party.

9. Warranties and disclaimer

We warrant that we will provide the service with reasonable skill and care and in accordance with the security measures described in the data processing agreement.

Otherwise, and to the maximum extent permitted by law, the website and platform are provided “as is” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that data extraction will be complete or error-free — which is precisely why the platform requires human review before records are written downstream.

10. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Each party's aggregate liability arising out of the agreement is limited to the fees paid or payable by the customer in the 12 months preceding the event giving rise to the claim. These limits do not apply to a party's indemnification obligations, breach of confidentiality, or liability that cannot be limited by law.

11. Term and termination

Either party may terminate for material breach not cured within 30 days of written notice. On termination, access ceases and customer data is returned or deleted in accordance with section 9 of the data processing agreement.

12. Changes

We may update these terms. Material changes will be posted here with a revised date and, for platform customers, notified in accordance with the services agreement. Continued use after changes take effect constitutes acceptance.

13. Governing law

These terms are governed by the laws of the United States and the state in which RM Assistant is organised, without regard to conflict of law principles. Where a signed services agreement specifies a different governing law or venue, that agreement controls.

14. Contact

Legal notices and questions: [email protected]
General enquiries: [email protected]